World Class Services
The worldwide market leader in wide-area data services had been engaged during the year’s fourth quarter by a premiere manufacturer of WAN optimization hardware and services. The objective was the successful rollout of the firm’s industry-leading solution to a high-profile client, an international professional services firm. The project spanned offices in 26 countries across: North, Central and South America, eastern and western Europe, the Middle East, Asia and Africa.
But the challenge didn’t stop there: A project of this magnitude would normally have been a 2½ – to 3-month engagement. But the manufacturer’s client needed to close out their IT operational budget before the year end, just 6 weeks from the project launch date.
The manufacturing organization chose Infinite PMO Services to provide project management that included all client interaction worldwide – from design through implementation of the wide-area solution.
Because Infinite had already established a strong reputation with the firm, delivering high-end engineering resources to supplement the firm’s own staff during major client implementations, they knew they could trust Infinite’s expertise. Infinite PMO Services focused its proven methodology and senior project management staff on the complicated implementation.
The project required:
- An extremely high service level around project management
- A dauntingly complex international implementation
- Demanding resource coordination across multiple stakeholder and vendor groups
- Scheduling across 15 time zones
- Constant reporting and communications requirements
- An unbelievably aggressive delivery timeline
- Using a proven project management methodology, experienced staff and state-of-the-art, online management systems, Infinite PMO Services
- Delivered on the aggressive timeline – on time and under budget.
The customer reaction was extremely positive – from senior leadership to those PMO Services staff who interfaced with, both customer contacts and third-party vendors.
Infinite’s customer is using this project’s success to spread the word internally about Infinite PMO Services’ capabilities, and plans to use these services extensively on future projects.